

Hotel Description
Honestly, I wasn’t expecting much from the Phoenix Hotel when I first walked up to it on Kensington Garden Square – the building looked pretty standard from the outside, you know? But stepping inside, there’s this whole different vibe that actually caught me off guard. The lobby has this warm, lived-in feeling that’s way more inviting than those sterile chain hotels you usually find around London. What really got me was how the staff seemed to genuinely know their stuff about the neighborhood – not just the touristy bits, but like, where to grab proper coffee at 7 AM or which tube entrance to use at Bayswater to avoid the crowds.
The location is honestly brilliant, and I mean that in the most practical sense possible. You’re literally a two-minute walk from Hyde Park (I timed it because I’m weird like that), and Queensway is right there with all its restaurants and that massive Whiteleys shopping center. The thing is, Kensington Garden Square itself is this quiet little pocket that feels almost residential – you get the convenience without the constant noise of traffic. Well, except for the occasional delivery truck in the morning, but that’s London for you. I was in a room facing the garden square, and evenings were actually peaceful enough to keep the windows open, which is pretty rare in central London. The rooms themselves are what you’d expect from a solid 4-star place – nothing revolutionary, but comfortable beds, decent bathrooms, and those little touches that make you feel like someone actually thought about guest comfort rather than just checking boxes.
What struck me most was how the Phoenix manages to feel both central and tucked away at the same time. You’re close enough to Paddington that getting to Heathrow is dead simple (seriously, like 15 minutes on the Express), but you’re also walking distance to Notting Hill if you want to explore beyond the obvious tourist spots. The staff mentioned that a lot of their guests are repeat visitors, and after spending a few days there, I totally get why. It’s got that sweet spot quality – not trying too hard to be fancy, but definitely more character than your average business hotel. The breakfast room gets pretty busy around 8:30 AM if you’re heading out early, but honestly, the whole experience just felt… reliable? Like, you know what you’re getting, and it’s going to be good without any nasty surprises. For the price point in that part of London, and with that 8.2 rating making sense once you’re actually there, it’s the kind of place I’d definitely book again without overthinking it.
Rooms
- Double Room with 1 double bed for 2 adults
- Twin Room with 2 single beds for 2 adults
- Single Room with 1 single bed for 1 adult
- Triple Room with 3 single beds for 3 adults
- Small Double Room with 1 single bed for 1 adult
- Quadruple Room with 4 single beds for 4 adults, 2 children
- Deluxe Double Room with 1 double bed for 2 adults
- Deluxe Twin Room with 2 single beds for 2 adults


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Facilities
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shared lounge/T V area
- Non-smoking throughout
- Wake-up service
- Heating
- Carpeted
- Lift
- Fan
- Family rooms
- Non-smoking rooms
Kitchen:
- Electric kettle
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Living Area:
- Desk
Food & Drink:
- Snack bar
- Breakfast in the room
- Bar
- Tea/Coffee maker
Accessibility:
- Upper floors accessible by elevator
- Entire unit located on ground floor
Languages spoken:
- English
Cleaning services:
- Daily housekeeping
- Dry cleaning
- Laundry
Safety & security:
- Fire extinguishers
- CCTV in common areas
- Smoke alarms
- Key card access
- 24-hour security
- Safety deposit box
Media & Technology:
- Flat-screen TV
- Radio
- Telephone
- TV
Reception services:
- Concierge service
- Luggage storage
- Tour desk
- 24-hour front desk
Business facilities:
- Fax/photocopying
- Meeting/banquet facilities


Rules
Pets:
- Pets are not allowed.
Check-in:
- From 1:00 PM
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- Until 11:00 AM
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
Comfort:
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Free WiFi:
Facilities:
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