19 Brent Street, Brent Cross, London, NW4 2EU, United Kingdom
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The Pillar Hotel Overview

First Impressions

Walking into The Pillar Hotel on Brent Street, you immediately get that feeling of stepping into somewhere that actually cares about getting things right. This four-star property doesn’t try to be flashy — instead, it focuses on the details that matter when you’re traveling. The lobby has this understated elegance that feels welcoming rather than intimidating, and honestly, the staff seem genuinely pleased to see you arrive. The attention to detail extends throughout the property, creating an atmosphere of refined comfort.

Location & Getting Around

Here’s what I love about this spot in London — you’re in Brent Cross, which means you’ve got the shopping center practically next door (perfect for last-minute essentials or a proper shopping spree), but you’re not stuck in the chaos of central London traffic. The location consistently gets rave reviews, especially from couples who rate it 9.3 out of 10, and I can see why. You’ve got easy access to the M1 and North Circular, plus there’s parking right at the hotel — and it’s free, which is practically unheard of in London these days. The transport links make it ideal for both leisure and business travelers.

The Room Experience

The room I stayed in was exactly what you want after a long day — comfortable without being over the top. What really stands out here are the beds, and I mean really stands out. Guests consistently rave about how comfortable they are, and after sleeping like a baby for three nights straight, I completely understand the hype. The rooms feel spacious enough without being cavernous, and everything from the lighting to the bathroom setup just works well together. Modern amenities blend seamlessly with thoughtful design throughout.

Breakfast & Dining

The breakfast situation here is actually impressive — they’ve managed to cater to pretty much every dietary requirement you can think of. Continental options, vegetarian, vegan, halal, gluten-free, kosher — you name it, they’ve got it covered in their buffet setup. I watched families with completely different dietary needs all find something they were genuinely excited about, which isn’t always easy to pull off. The quality is solid too, not just a token effort at variety. The restaurant staff are attentive and knowledgeable about all offerings.

Why Guests Love It

What keeps people coming back to this place is how it handles the fundamentals really well. Recent guests have rated the location 9.4 out of 10, and when you factor in those famously comfortable beds, free parking, and the fact that you can actually get a good night’s sleep here, it makes sense. You’re getting proper four-star comfort without the pretension, plus you’re positioned perfectly for exploring London or just using it as a base for business. It’s one of those hotels that doesn’t try to be everything to everyone — it just does what it does really, really well. The consistent quality across all services ensures a reliable, satisfying stay.

The Pillar Hotel Accommodations

AccommodationDetails
Executive Double or Twin Room2 single beds, or and 1 large double bed for 2 adults, 1 child
Queen Room1 double bed for 2 adults
Suite Double or Twin2 single beds, or and 1 large double bed for 2 adults, 1 child
Double or Twin Room1 large double bed, or and 2 single beds for 2 adults, 1 child
Queen Single1 double bed for 1 adult
Accessible Room Double or Twin2 single beds, or and 1 large double bed for 2 adults, 1 child
Three-Bedroom Apartment4 × 1 single bed, 2 × 1 large double bed, sofa bed and 1 sofa bed for 6 adults, 5 children
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Reviews of The Pillar Hotel

  • Scott from United Kingdom (8/10)

    A fantastic surprise, I have stayed many places over the globe and in London, easy to get to, easy to use as base, great parking, very clean, exceptional staff, and the complimentary pastries and coffee were very welcome. Thank you

  • Tracy from United Kingdom (8/10)

    nice hotel , quiet

  • Angela from United Kingdom (8/10)

    Very good location. We stayed here for TaylorSwift The Eras Tour. Very easy to get to the stadium from here and other London attractions.
    Very good parking, plenty of spaces.
    Complimentary Crossiants, cake, fruit and beverages, Plenty of toiletries.
    We had a small fridge in our room which was very handy. Room contained a safe.
    A nice seating/lounge area on our floor.
    Good sized ensuite bathroom.

    Security gates into the hotel for guests privacy.

  • Rebecca from United Kingdom (8/10)

    Clean and had the little extras like shower cap miniature soap, choc on pillow etc hotel building was lovely staff were really kind. Parking felt secure

  • Yvonne from United Kingdom (7/10)

    Gorgeous old building, local to Wembley

  • Naomi from Israel (8/10)

  • Gareth from United Kingdom (7/10)

    Near bus stop

  • Pamela from United Kingdom (8/10)

    Staff, location and breakfast are excellent

  • Jennifer from United Kingdom (9/10)

    Lovely staff, very kind and helpful

  • Zvieli from Israel (9/10)

    clean, new room, very comfortable , easy to get ( 7 min ) a train , bed is wonderful . I like to calm and environment.

Surroundings

What’s nearby:

  • Hendon Park: 550 m
  • Fenton House: 4.2 km
  • Kilburn Grange: 5 km
  • Mill Hill Park: 4.6 km
  • West End Green: 4.4 km
  • Hampstead Grove: 4.1 km
  • Hampstead Heath: 4.5 km
  • Londinium Tours: 2.3 km
  • Maygrove Peace Park: 5 km
  • Royal Air Force Museum: 3.2 km

Restaurants & cafes:

  • Restaurant Tapuach: 350 m
  • Restaurant BB Grill House: 300 m
  • Restaurant Eighty Six Bistro Bar: 400 m

Top attractions:

  • London Zoo: 8 km
  • Regents Park: 8 km
  • British Museum: 11 km
  • Somerset House: 13 km
  • Madame Tussauds: 9 km
  • Trafalgar Square: 12 km
  • Buckingham Palace: 12 km
  • Piccadilly Circus: 11 km
  • Natural History Museum: 12 km
  • Victoria and Albert Museum: 12 km

Natural beauty:

  • Forest Queen’s Wood: 6 km
  • Lake Leg of Mutton Pond: 3.1 km

Ski lifts:

  • Brentwood Park Lift: 48 km
  • Sandown Ski Centre Lift: 34 km

Public transport:

  • Train Hendon: 1.8 km
  • Metro Brent Cross: 1.1 km
  • Train Cricklewood: 3.8 km
  • Metro Hendon Central: 750 m
  • Bus Victoria Coach Station: 12 km

Closest airports:

  • London City Airport: 33 km
  • London Luton Airport: 46 km
  • London Heathrow Airport: 25 km

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Executive lounge access
  • Wake-up service
  • Heating
  • Laptop safe
  • Chapel/shrine
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Iron
  • Room service

Kitchen:

  • Children’s high chair
  • Electric kettle

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Patio
  • Garden

Living Area:

  • Desk

Food & Drink:

  • Fruits
  • Tea/Coffee maker

Room Amenities:

  • Clothes rack

Languages spoken:

  • English
  • Spanish
  • Polish
  • Romanian

Cleaning services:

  • Daily housekeeping

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Telephone
  • TV

Reception services:

  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Fax/photocopying Additional charge
  • Meeting/banquet facilities

Parking Free private parking is possible on site (reservation is not needed).:

  • Parking garage
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House Rules at The Pillar Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 14:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.6

Comfort:

8.5

Location:

8.3

Free WiFi:

8.3

Facilities:

7.8

Cleanliness:

8.6

Value for money:

6.9