15 Cromwell Place, Kensington and Chelsea, London, SW7 2LA, United Kingdom
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The Pelham London – Starhotels Collezione Overview

Honestly, I wasn’t expecting much when I first walked up to The Pelham – it’s tucked into this quiet residential stretch of Cromwell Place that you’d probably miss if you weren’t looking for it. But that’s actually what makes it perfect. You’re literally a two-minute walk from South Kensington tube station, which means the Natural History Museum and V&A are right there, but you’re staying on this peaceful tree-lined street that feels more like a posh neighborhood than tourist central.

The building itself is classic London townhouse style, and when you step inside… well, it’s like someone’s incredibly stylish aunt decided to turn her home into a boutique hotel. I mean that in the best way possible. The lobby has this warm, lived-in elegance – think rich fabrics and antiques that actually look comfortable rather than museum pieces you’re afraid to touch. The staff genuinely seems to know what they’re doing too, which is refreshing. No awkward fumbling at check-in or pretending they can’t hear you when you ask for restaurant recommendations.

What really got me was the attention to detail in the rooms. The beds are proper comfortable (not just Instagram-pretty), and there’s actually decent lighting for reading – you know how some boutique places sacrifice function for style? Not here. The bathrooms are small but cleverly designed, with those little touches that make you think someone actually stays in these rooms themselves. You’ll hear some street noise if you’re facing Cromwell Place, but it’s more “gentle London hum” than “construction site at dawn.” The area gets pretty quiet after evening rush hour anyway, since it’s mostly residential once you get off the main South Ken drag.

Location-wise, you’re in that sweet spot where you can walk to Harrods and Harvey Nichols if that’s your thing, but you’re also close enough to Hyde Park for morning runs and those lovely Sunday strolls through Kensington Gardens. The 74 bus practically stops outside your door and takes you straight to Baker Street, which is handy if you want to avoid the tube during rush hour. There’s a decent little café called Muriel’s Kitchen just around the corner on Exhibition Road – nothing fancy, but their breakfast is solid and the coffee doesn’t taste like it’s been sitting around all morning.

Look, at an 8.3 rating, The Pelham isn’t trying to be the flashiest place in London, and that’s exactly why it works. It’s the kind of hotel where you feel like you’re staying somewhere special without all the fuss and pretension that usually comes with five-star territory. If you want to feel like a temporary local rather than a tourist passing through, this is your spot.

The Pelham London – Starhotels Collezione Accommodations

AccommodationDetails
Superior Double Room1 double bed for 2 adults, 1 child
Executive Double Room1 single bed and 1 extra-large double bed for 2 adults, 1 child
Deluxe Double Room1 large double bed for 2 adults, 1 child
Junior Suite1 single bed and 1 large double bed for 3 adults, 2 children
Executive Triple Room1 single bed and 1 double bed for 3 adults, 1 child
King Suite “Suite Temptation”1 single bed and 1 large double bed for 3 adults, 2 children
Mews Suite “Suite Temptation”1 extra-large double bed and 1 large double bed for 3 adults, 2 children
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Facilities

Bedroom:

  • Wardrobe or closet

General:

  • Pet bowls
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms
  • Room service

Kitchen:

  • Electric kettle

Bathroom:

  • Bath or shower
  • Slippers
  • Private bathroom
  • Free toiletries

Wellness:

  • Fitness centre

Activities:

  • Happy hour

Living Area:

  • Desk

Food & Drink:

  • Wine/champagne
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
  • Tea/Coffee maker

Room Amenities:

  • Socket near the bed

Languages spoken:

  • English
  • Italian

Cleaning services:

  • Daily housekeeping
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • TV

Reception services:

  • Invoice provided
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Business facilities:

  • Meeting/banquet facilities

Great for your stay:

  • Restaurant
  • Private bathroom
  • Pets allowed
  • Free WiFi
  • Fitness centre
  • Family rooms
  • Flat-screen TV
  • Room service
  • Non-smoking rooms
  • Bath or shower

Entertainment and family services:

  • Board games/puzzles
  • Babysitting/child services
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House Rules at The Pelham London – Starhotels Collezione

Pets:

  • Pets are allowed on request. Charges may be applicable.

Groups:

  • When booking more than 4 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.1

Comfort:

8.9

Location:

9.5

Free WiFi:

8.6

Facilities:

8.2

Cleanliness:

8.8

Value for money:

7.6