22 – 28 Broadway, Westminster Borough, London, SW1H 0BH, United Kingdom
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Image 1 of Conrad London St James
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Hotel Description

So I ended up at the Conrad London St James last month, and honestly? I wasn’t expecting much from another fancy hotel near Westminster – but this place actually surprised me. It sits right on Broadway, which sounds busy but it’s actually one of those tucked-away spots that locals use as a shortcut between Victoria Street and St James’s Park. You know how some hotels feel like they’re trying too hard? This one doesn’t have that problem.

The thing that struck me first was how they’ve managed to feel both grand and… I don’t know, approachable? The lobby has this sort of understated elegance – marble and dark wood, but not the kind that makes you afraid to touch anything. Check-in was smooth (I mean, you’d hope so at these prices), and the staff actually seemed to know the neighborhood when I asked about dinner spots. They pointed me toward some little gastropub on Petty France that I never would’ve found otherwise. The rooms themselves are what you’d expect from a 5-star place – spacious, well-designed, those floor-to-ceiling windows that make you feel like you’re living in a proper London flat. The beds are ridiculously comfortable, though the air conditioning can be a bit finicky if you’re used to American hotels.

What really sets this place apart, though, is the location – and I don’t mean that in the generic “convenient location” way every hotel claims. You’re literally a three-minute walk from St James’s Park, which is perfect for morning runs or just escaping the city madness. Westminster Abbey is right there, but more importantly, you’re close enough to walk to Covent Garden or Soho without dealing with the Tube during rush hour. The Broadway entrance puts you on this quiet street where you can actually hear yourself think, but Duck into any direction and you’re in the thick of things. Parking is… well, it’s London, so expensive and complicated, but they do have valet service if you’re driving for some reason.

I stayed during a pretty busy week in October, and while the hotel was clearly full, it never felt chaotic or overcrowded. The restaurant downstairs is solid – not groundbreaking, but the kind of place where you can grab a decent breakfast without venturing out into the London morning chaos. Room service was quick, too, which matters when you’re dealing with jet lag. Look, at an 8.7 rating, you’re not taking a huge gamble here, and honestly, after staying at a few different places in this part of London, I’d probably book this one again. It’s one of those hotels that just… works, you know? No major complaints, several pleasant surprises, and you end up feeling like you actually stayed somewhere special rather than just expensive.

Rooms

  • Superior King Room with 1 extra-large double bed for 2 adults, 1 child
  • Superior Twin Room with 2 single beds for 2 adults, 1 child
  • Superior King Room – Disability Access with 1 extra-large double bed for 2 adults, 1 child
  • Deluxe King Room with 1 extra-large double bed for 2 adults, 1 child
  • Deluxe Twin Room with 2 single beds for 2 adults, 1 child
  • Executive King Room – Lounge Access with 1 extra-large double bed for 2 adults, 1 child
  • One-Bedroom Suite – Lounge Access with 1 large double bed for 3 adults, 2 children
  • One-Bedroom Deluxe Suite – Lounge Access with 1 large double bed for 3 adults, 2 children
  • Executive King Room – Lounge Access with 1 extra-large double bed for 2 adults, 1 child
  • Executive Twin Room – Lounge Access with 2 single beds for 2 adults, 1 child
  • Junior Suite – Lounge Access with 1 large double bed for 3 adults, 2 children
  • One-Bedroom Duplex Suite – Lounge Access with 1 large double bed for 2 adults, 1 child
  • Family Connecting Rooms with 2 single beds for 4 adults, 3 children
  • Family King Room with a Single Bed with 1 single bed and 1 extra-large double bed for 3 adults, 2 children
  • Two-Bedroom Suite – Lounge Access with 2 single beds for 4 adults, 3 children
  • Superior Twin Room – Accessible with 2 single beds for 2 adults, 1 child
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Image 4 of Conrad London St James

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Facilities

General:

  • Pet bowls
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Car hire
  • Laptop safe
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Parking:

  • Valet parking
  • Electric vehicle charging station

Bathroom:

  • Free toiletries
  • Bathrobe

Wellness:

  • Fitness
  • Fitness centre

Food & Drink:

  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant

Accessibility:

  • Toilet with grab rails
  • Wheelchair accessible

Languages spoken:

  • Danish
  • German
  • Greek
  • English
  • Spanish
  • Finnish
  • French
  • Hindi
  • Croatian
  • Hungarian
  • Italian
  • Lithuanian
  • Latvian
  • Dutch
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Swedish
  • Turkish
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Telephone

Reception services:

  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities

Entertainment and family services:

  • Babysitting/child services
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Rules

Pets:

  • Pets are not allowed.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.3

Comfort:

9.2

Location:

9.4

Free WiFi:

8.5

Facilities:

8.9

Cleanliness:

9.2

Value for money:

8.0

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